I went into the gurnee store yesterday afternoon with my kids. I had driven 30 miles to buy a 12 gauge pump shot gun for my 15 year old son.
i stood at the counter for a extended period of time watching the sales staff bs with customers and thier families. Even listend to one saying he had to take a "***". Finally they noticed i was standing there with my wallet open at the counter. I had asked to see a remington pump .
The very small old man with NO customer service edicate acted like i was a problem. He slowly and reluctantly and mistakenly went to take out the wrong gun then turned to me and asked for my FOID. I handed it to him promptly then he proceded to ask me again which gun i had asked for. I was handed the firearm finally and shouldered it.
I asked him if he had a better model with a finished stock. He never answered me and looked at me like it was his first day. His attituded indicated it was not. Then i went to hand the 870 to my son to check for fitment.
He then blurts out NO! i cant have him handle it without a FOID. He has to have a FOID card ! I told him i was his father and was going to purchase the gun for him.
HE SAID NO! IM SORRY SIR ITS THE LAW, As i am NOW angered and disgusted with the type of people that work here . The guy who had to take a "***" ( who was the nicest tried to interject and ask my sons age. at least he was smart enough to know the Illinois law 18 for foid.
The other first ignorant rude employee reached for the gun saying NO. I then blurted out TAKE YOUR GUN I WILL GO ELSEWHERE AND PUSHED IT TO HIM TO TAKE. He again tried to be a smart *** and said its the LAW!. I left and drove another 15 miles to Gander mountain where i was greeted by freindly staff imediately and was shown a few different firearms.
My son and my daughter both were able to check for fitment right away. I was so impressed by thier professionalism and kindness I purchased Two firearms , paid cash and will go back monday to pick them up. I was now happy and my Father/son/daughter experience was good just as it was for me and my dad.
I just want to make something very clear, I used to hunt where gurnee mills is, I own two buisnesses and several houses. I have been a hunter since i was 6 years old with my father.
I do not ever remembor being treated like that anywhere he had ever taken me. Gander mountain used to be down the road in wilmot wi where nearby i am a pilot and hanger my plane. I am not a punk or a person that is interested in being treated so poorly from walmart of hunting supplies. sorry even walmart employees do NOT treat thier customers that way.
I will not return and will make sure everyone that asks me about this store knows how they will be treated! Good day!
it was 4:30 pm or earlier saturday Nov 19. That is the day that the small 50+ yr old little man with facial hair lost you a valueable customer.
Monetary Loss: $350.