Rochester, New York
Not resolved
1 comment

I ordered some clothing for a trip, paid extra for delivery and received a conformation. The order did not arrive and when I called they said they cancelled it two days after the confirmation a day before delivery due to a credit card issue.

No message on my telephone, no email. I am now without the needed clothing. I suggest no one ever use this business again as I will not. There are plenty of other places to buy better clothing and equipment at a better price that actually deliver on time.

It is just a poorly run operation which can easily be avoided. Do not shop at Bass Pro Shop.

Product or Service Mentioned: Bass Pro Shops Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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basspro
#1171247

Good morning, Anonymous. We are very sorry to hear of the poor experience that you had when placing an online order.

We will be happy to assist you further with this.

Please contact us at basspro@custhelp.com with your name and contact information and we will be happy to review what occurred. Thank you --BNM