Bass Pro Shop now Owns Cabelas. I exchanged a damaged Scope for a new one at Cabelas in Lacey, Wa.
I did not have the rifle with me at the time of exchange with the understanding that they are essentially the same company now and Bass Pro Shop would mount and bore sight for me. I arrived at Bass Pro and was stuck at the front for approx 20 min before someone came by to inspect and trigger lock my rifle. I then proceeded to the gun counter in the back. I was approached by a salesman who asked what I needed, and I explained that I was there to have my scope bore sighted.
He asked if I bought the scope there, I told him no, I bought it from Cabelas, he then asked if I bought the Rifle from them which I did not. He then told me that they do not work on anything that was not purchased from them, but it was up to the Technician to decide if he would do it for me. I explained that they had mounted a scope for me about 1 1/2 yrs ago and they did not ask any of those questions... they happily preformed the work that I came in for.
Then the Technician comes out from the back and has a discussion with the sales rep, and then comes over to talk to me. He told me that they do not mount scopes there which I know is a Lie, (getting upset) I clarified that "IF" I was there to BUY a scope today, they would not be able to mount it for me? He then changed his story. Again I clarified that it was from Cabelas.
He stated that even though they are essentially the same store, This was a different matter. He was rude and flat out refused to help me. I admit, I was agitated by this point, but I did not cause a scene, I thanked him for nothing and and told him I was on my way to Cabelas. Sat up front for another 20 min trying to have someone remove the Trigger lock so I could leave the store.
I believe they called security to keep an eye on me as I had 2 different Uniformed Security circle by me about 4 times while I was waiting at Customer Service to have my lock removed. This was my 4th trip to Bass Pro, Poor customer service every time, This was the only time worth reporting.
Product or Service Mentioned: Rifle Repair.
Reason of review: Poor customer service.
Preferred solution: Clearly post store policy in regards to working on firearms..