Bass Pro Shops Reviews and Complaints
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4
ISSUES RESOLVED
523
TOTAL REVIEWS
$240K
CLAIMED LOSSES
$2.5K
AVG LOSS
75.1K
PAGE VIEWS
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Cons
- Customer service
- Service
- Sales associate
Pros
- Variety of outdoor items
- Good in store help
- Product
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Bass Pro Shops in Ontario, California - Don't buy the pontoons
Bought my 22 Ft pontoon 2015, after about year the decals started to flake. So i took in in 2017 and they said they should be able to fix it. The manager said they deny it under warranty. I contacted Bass Pro on thier Facebook and the management preson checked on my complaint. Thank god i kept the orginal write up. Got the service manger in a lie. I dropped my boat off May 10 2019 i got it back 64 days later. My paint job is totally screwed up. All the work i requested was not performed. Paint drippings all over, bare metal still showing. Trailer brakes worked for about 1 year. Has net worked since. I will make it my lifes goal to make people aware on just how crapy this company is.
Review
Product
Sun Tracker Boats Boat
Cons
- Poor service quality
Reason of review
Poor customer service
Loss
$3
Preferred solution
Want new metal skin on entire boat
Tags
Bass Pro Shops in San Antonio North, Texas - 6 month payment
They allow you 6 months payment if you spend more than $150 new company only allows $200 limit . They loan $50 only not good if most products are over $200. New company sizzle not good
Review
Pros
- Atmosphere and the friendly people
Reason of review
Problems with payment
Bass Pro Shops in Leeds, Alabama - Two left boots
I got a gift for my birthday and it was a cute pair of boots. When I went to put them on I had 2 left boots. Bass pro acts like I’m lying about having 2 of the same shoe. I took it back to the store no help because they didn’t have anymore in that store. The manager wasn’t going to do their job and find a pair of boots from another store. So I called customer service and they tell me If you don’t have a receipt you can not return.
Review
Product
Naturalizer Shoes Boots
Cons
- Tthe poor customer service as has become the norman there
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
Bass Pro Shops - BROKEN CRAPPIE ROD WITH EXTENDED WARR.
BASS PRO WILL NOT COVER SENT TOO WARRENTY WILL NOT COVER SAM HESSTON WILL NOT COVER I GUESS WILL SHOP OUTHER PLACES FOR NOW ON YOUR LOSS CHECK OUT MY PAST
Review
Bass Pro Shops - No wild game served
I just visited the Cabelas in Wheeling, WV. I live 2 hours away and I really enjoy this store. Mainly cause they sold wild game sandwiches like Elk, Bison and a few more but now since Bass Pro bought them out they no longer serve it. What a major disappointment. They still serve Elk burgers which was good but the wild game sandwiches were really delicious. PLEASE BRING BACK WILD GAME FOOD!!!!!
Review
Pros
- Great selection
Cons
- No wild game served at cabelas in wheeling wv
Reason of review
Wild game not being served
Preferred solution
Please bring back wild game food
The moment I exit my car in the lot, an older white male a car away from me stands and stares me and my four half-Asian children in an aggressive and unfriendly way. My children are very well behaved and happily enjoying the water display in front of the store while...
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Review
Pros
- Large and lovely store and great selection
Cons
- Very unfriendly
Reason of review
Hostile Environment
Bass Pro Shops in Broken Arrow, Oklahoma - Poor Service
I ordered 2 items from them 2 weeks in advance of a trip. They did not notify us one of the items was on back order. They then billed us and told us it was now in stock but it would take over a week to get to us. I could have gotten it elsewhere in just a few days. DO NOT BUY FROM THEM.
Review
Bass Pro Shops in Port Saint Lucie, Florida - Ordered a boat tahoe
ordered a new Tahoe from Tahoe dealer im hoping for a good experience. looking at the amt. of complaints it is unnerving. a company in business as long as Tahoe I find it hard to believe all I have read also bbb is not giving a thumbs up which is another question so whats up I need answers from the top ceo.
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Bass Pro Shops in Auburn Hills, Michigan - Not very good
I bought a new tracker Targa with a 9.9 kicker motor I'm headed back twice it is still doesn't run I bought it from Bass Pro in Auburn Heights Michigan I've called the dealer they can't even bother to call me back my name is Steve y o m b i k my phone number 248 245 Five O 8 4
Review
Reason of review
Warranty issue
Loss
$3400
Bass Pro Shops in Atlantic City, New Jersey - Old inventory
Atlantic City basspro sold me a trolling motor in april 2019. It broke down and was taken for repair.Igot a call from service center saying it was a 2017 model.Wasnt under warranty unless I had sales receipt.They said it didn't matter when it was built its still a new motor.It matters if y ou want to trade it in or sell it.If I buy a new car or boat in 2019 I sure don't want a 2017 model and pay 2019 prices.Check the manu date or you may buy something that's been sitting around for years
Review
Service
Bass Pro Shops Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
Bought boat 1 yr. ago. Bought some additional items and had them put it on, took a month to get an appointment then they kept it for 3 weeks. Then I had a broken Windshield I called and everytime It was a recorder it 6 days for anyone to call back. Then they said they...
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Review
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