Bass Pro Shops Reviews and Complaints
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Is this your company?
4
ISSUES RESOLVED
526
TOTAL REVIEWS
$240K
CLAIMED LOSSES
$2.5K
AVG LOSS
75.6K
PAGE VIEWS
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Ask a Question About Bass Pro Shops
Cons
- Customer service
- Service
- Sales associate
Pros
- Variety of outdoor items
- Good in store help
- Product
My receipt did not provide the pass code to complete the survey or at least did not show where it was and the clerk made no mention of the survey. I could not complete the survey. I wonder if anyone can complete it and you save money. I am extremely disappointed in...
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Review
Pick up the phone | Bass Pro Shops review from Miami, Florida
I will never go to Bass my first visit was horrible and needed some help and no one picked the call
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Every fishing rod is made in china | Bass Pro Shops review
I just wonder why you do not carry any fishing rods made in the USA
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBoat service dept. Be prepared for a long wait and uncaring employees | Bass Pro Shops review
Had an appointment for 8:40AM. Well its 11:55 AM now Boat just got pulled in When you have an apointment it should be honoured
Review
Service
Bass Pro Shops Boat Repair
Cons
- Multiple trips to get proper repairs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
6 month payment | Bass Pro Shops review from San Antonio North, Texas
They allow you 6 months payment if you spend more than $150 new company only allows $200 limit . They loan $50 only not good if most products are over $200. New company sizzle not good
Review
Pros
- Atmosphere and the friendly people
Reason of review
Problems with payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo left boots | Bass Pro Shops review from Leeds, Alabama
I got a gift for my birthday and it was a cute pair of boots. When I went to put them on I had 2 left boots. Bass pro acts like I’m lying about having 2 of the same shoe. I took it back to the store no help because they didn’t have anymore in that store. The manager wasn’t going to do their job and find a pair of boots from another store. So I called customer service and they tell me If you don’t have a receipt you can not return.
Review
Product
Naturalizer Shoes Boots
Cons
- Tthe poor customer service as has become the norman there
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
BROKEN CRAPPIE ROD WITH EXTENDED WARR. | Bass Pro Shops review
BASS PRO WILL NOT COVER SENT TOO WARRENTY WILL NOT COVER SAM HESSTON WILL NOT COVER I GUESS WILL SHOP OUTHER PLACES FOR NOW ON YOUR LOSS CHECK OUT MY PAST
Review
No wild game served | Bass Pro Shops review
I just visited the Cabelas in Wheeling, WV. I live 2 hours away and I really enjoy this store. Mainly cause they sold wild game sandwiches like Elk, Bison and a few more but now since Bass Pro bought them out they no longer serve it. What a major disappointment. They still serve Elk burgers which was good but the wild game sandwiches were really delicious. PLEASE BRING BACK WILD GAME FOOD!!!!!
Review
Pros
- Great selection
Cons
- No wild game served at cabelas in wheeling wv
Reason of review
Wild game not being served
Preferred solution
Please bring back wild game food
The moment I exit my car in the lot, an older white male a car away from me stands and stares me and my four half-Asian children in an aggressive and unfriendly way. My children are very well behaved and happily enjoying the water display in front of the store while...
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Review
Pros
- Large and lovely store and great selection
Cons
- Very unfriendly
Reason of review
Hostile Environment
Don't buy the pontoons | Bass Pro Shops review from Ontario, California
Bought my 22 Ft pontoon 2015, after about year the decals started to flake. So i took in in 2017 and they said they should be able to fix it. The manager said they deny it under warranty. I contacted Bass Pro on thier Facebook and the management preson checked on my complaint. Thank god i kept the orginal write up. Got the service manger in a lie. I dropped my boat off May 10 2019 i got it back 64 days later. My paint job is totally screwed up. All the work i requested was not performed. Paint drippings all over, bare metal still showing. Trailer brakes worked for about 1 year. Has net worked since. I will make it my lifes goal to make people aware on just how crapy this company is.
Review
Product
Sun Tracker Boats Boat
Cons
- Poor service quality
Reason of review
Poor customer service
Loss
$3
Preferred solution
Want new metal skin on entire boat
Tags
Compare Bass Pro Shops to
Bass Pro Shops
420 reviews
VS
Cabelas
420 reviews
Poor Service | Bass Pro Shops review from Broken Arrow, Oklahoma
I ordered 2 items from them 2 weeks in advance of a trip. They did not notify us one of the items was on back order. They then billed us and told us it was now in stock but it would take over a week to get to us. I could have gotten it elsewhere in just a few days. DO NOT BUY FROM THEM.
Review
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This is a horrible sit. Can't find or get the survey to pull up.
Not worth the effort. We had a great experience in bass pro, but finding this survey is not good customer service