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My receipt did not provide the pass code to complete the survey or at least did not show where it was and the clerk made no mention of the survey. I could not complete the survey. I wonder if anyone can complete it and you save money. I am extremely disappointed in...
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58 comments
Anonymous
#1672498

This is a horrible sit. Can't find or get the survey to pull up.

Not worth the effort. We had a great experience in bass pro, but finding this survey is not good customer service

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Review
#764030 Review #764030 is a subjective opinion of poster.

Pick up the phone | Bass Pro Shops review from Miami, Florida

I will never go to Bass my first visit was horrible and needed some help and no one picked the call
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Review
#1740937 Review #1740937 is a subjective opinion of poster.

Every fishing rod is made in china | Bass Pro Shops review

I just wonder why you do not carry any fishing rods made in the USA
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Review
#1724173 Review #1724173 is a subjective opinion of poster.

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Boat service dept. Be prepared for a long wait and uncaring employees | Bass Pro Shops review

1.0
Details
Had an appointment for 8:40AM. Well its 11:55 AM now Boat just got pulled in When you have an apointment it should be honoured
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Review
#1712418 Review #1712418 is a subjective opinion of poster.
Service
Bass Pro Shops Boat Repair
Cons
  • Multiple trips to get proper repairs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

6 month payment | Bass Pro Shops review from San Antonio North, Texas

2.6
Details
They allow you 6 months payment if you spend more than $150 new company only allows $200 limit . They loan $50 only not good if most products are over $200. New company sizzle not good
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Review
#1695298 Review #1695298 is a subjective opinion of poster.
Pros
  • Atmosphere and the friendly people
Reason of review
Problems with payment

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Verified Reviewer

Two left boots | Bass Pro Shops review from Leeds, Alabama

1.5
Details
I got a gift for my birthday and it was a cute pair of boots. When I went to put them on I had 2 left boots. Bass pro acts like I’m lying about having 2 of the same shoe. I took it back to the store no help because they didn’t have anymore in that store. The manager wasn’t going to do their job and find a pair of boots from another store. So I called customer service and they tell me If you don’t have a receipt you can not return.
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Review
#1677331 Review #1677331 is a subjective opinion of poster.
Product
Naturalizer Shoes Boots
Cons
  • Tthe poor customer service as has become the norman there
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered
Tags
  • 2 left boots

BROKEN CRAPPIE ROD WITH EXTENDED WARR. | Bass Pro Shops review

1.0
Details
BASS PRO WILL NOT COVER SENT TOO WARRENTY WILL NOT COVER SAM HESSTON WILL NOT COVER I GUESS WILL SHOP OUTHER PLACES FOR NOW ON YOUR LOSS CHECK OUT MY PAST
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Review
#1670917 Review #1670917 is a subjective opinion of poster.

No wild game served | Bass Pro Shops review

I just visited the Cabelas in Wheeling, WV. I live 2 hours away and I really enjoy this store. Mainly cause they sold wild game sandwiches like Elk, Bison and a few more but now since Bass Pro bought them out they no longer serve it. What a major disappointment. They still serve Elk burgers which was good but the wild game sandwiches were really delicious. PLEASE BRING BACK WILD GAME FOOD!!!!!
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Review
#1660962 Review #1660962 is a subjective opinion of poster.
Pros
  • Great selection
Cons
  • No wild game served at cabelas in wheeling wv
Reason of review
Wild game not being served
Preferred solution
Please bring back wild game food
The moment I exit my car in the lot, an older white male a car away from me stands and stares me and my four half-Asian children in an aggressive and unfriendly way. My children are very well behaved and happily enjoying the water display in front of the store while...
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Review
#1651535 Review #1651535 is a subjective opinion of poster.
Pros
  • Large and lovely store and great selection
Cons
  • Very unfriendly
Reason of review
Hostile Environment

Don't buy the pontoons | Bass Pro Shops review from Ontario, California

1.6
Details
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Don't buy the pontoons - Bass Pro Shops review
Bought my 22 Ft pontoon 2015, after about year the decals started to flake. So i took in in 2017 and they said they should be able to fix it. The manager said they deny it under warranty. I contacted Bass Pro on thier Facebook and the management preson checked on my complaint. Thank god i kept the orginal write up. Got the service manger in a lie. I dropped my boat off May 10 2019 i got it back 64 days later. My paint job is totally screwed up. All the work i requested was not performed. Paint drippings all over, bare metal still showing. Trailer brakes worked for about 1 year. Has net worked since. I will make it my lifes goal to make people aware on just how crapy this company is.
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Review
#1613829 Review #1613829 is a subjective opinion of poster.
Product
Sun Tracker Boats Boat
Cons
  • Poor service quality
Reason of review
Poor customer service
Loss
$3
Preferred solution
Want new metal skin on entire boat
Tags
  • Pontoon Boats

Contact Bass Pro Shops Customer Service

Website:
Mailing Address:
2500 East Kearney
Springfield, Missouri 65898
Phone:
(800) 920-4400
All Bass Pro Shops Contacts

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Poor Service | Bass Pro Shops review from Broken Arrow, Oklahoma

1.7
Details
I ordered 2 items from them 2 weeks in advance of a trip. They did not notify us one of the items was on back order. They then billed us and told us it was now in stock but it would take over a week to get to us. I could have gotten it elsewhere in just a few days. DO NOT BUY FROM THEM.
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#1606255 Review #1606255 is a subjective opinion of poster.