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We were buying several items for our new boat. We needed power steering because the line wasn't tighten at the factory. The boat has 10hors on it. We were told that the fluid had to be paid for in the parts department. There was on person in front of me. I waited 30...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Hello RawTetra. Thank you for providing your feedback about your recent visit to one of our boat centers. We are sorry to hear this experience was less than ideal for you. So ...

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3.6
I liked
  • Boat
I didn't like
  • Service and tracker dept
#1326634

I was passing by your Altoona Iowa store on August 4 th and decided to stop in. We live two hours away so only visit your store maybe 5 times a year. Your store is clean, very friendly and helpful help. I had friends knowing I was heading to your store giving me a list...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

AheadBumblebee, we apologize for the lack of lure inventory in our Altoona, IA store and thank you for bringing this to our attention. In order to submit your comments to our ...

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I didn't like
  • Out of stocks
#1322076

Today, I went to Bass Pro Shop in Round Rock, Texas to purchase a gift for my grandson's birthday. While inside the store I encountered a woman who was loosely holding the chain with a grown pit bull dog on the end while she chatted with a friend. I asked 3 store...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Concernedaboutthis, thank you for reaching out to us with your concerns. Customer feedback is valuable in contributing to our desire to provide the best service possible. In o...

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#1318860

I purchased a new 9.9 Merc Power trim 4 strike and was told the old controls could work however they didn’t. I was advise they would order the new controls and get back to me the next day. I was waiting on a price and logistics with installing. No one called me back so...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Thank you for reaching out to Bass Pro Shops. We are very sorry for the issues you have encountered regarding your recent boat service experience at the Vaughn, ON location. F...

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#1316869

Bass Pro Shops - Another loyal customer lost forever
I'm a very unhappy customer. I went to your Independence MO store today arriving at 1035AM to purchase the SigP365 Bundle and after waiting an hour, I was told they were all sold out, and no rain checks available. I was told I should have been there earlier, and was...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We are so sorry to hear that. We know how frustrating it is to not be able to purchase the sale items you wanted to get. Ensuring you have a positive experience with us is our...

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Product
Bass Pro Shops Customer Care
#1302783

On 6/1/2018 I called 6 times before I actually spoke to a sales associate to check on the availability of an item, before driving 40 mikes to purchase it. My wife and I arrived at the Nashville store, and I located the items on the shelf myself, and proceeded to the...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

NoisyJackdaw, we hate to hear of your poor customer service experience. We sincerely apologize for the troubles you have encountered. We kindly request you provide your commen...

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1.0
Nashville, Tennessee
I didn't like
  • Lack of customer service
#1294614

It's hard enough being a Black man in america as everyone sees in the news all the outright discrimination that occurs each day being beat, shot and killed by police while being unarmed and compliant etc.... but when I stopped in the bass pro shop in Auburn hills mi....
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Anonymous
Anonymous

couldnt he just be a thief? thieves have no color...

BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

MysteriousWhaleShark, we sincerely apologize for your poor customer service experience. So that we may report this issue to our Retail Administration and the store manager, pl...

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1.0
Auburn Hills, Michigan
#1286344

Over the past two years, ordering from Bass Pro over the internet had been horrible. Orders have been placed on backorder, never to be sent. The wrong items were shipped. Twice I was locked out of my account. This consumer has had enough. My future business will go...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We sincerely apologize for the issues you have encountered with online ordering. Customer feedback is valuable in contributing to our desire to provide the best service possib...

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#1279775

Your customer service advisor Chris at yourRossford Ohio 43460 10000 Bass Pro Blvd store went beyond her job in helping me out some discrepancies in some gift cards I had from Cabelas.PS if you have any questions call me 1-734-731-2185 .Cabelas at the Dundee Michigan...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

NauseatingKudu, we are elated that you decided to let us know of your excellent customer service experience. Customer feedback plays an important part in our role of providing...

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4.8
Rossford, Ohio
Product
Bass Pro Shops Customer Care
I liked
  • Chris customer service
#1279585

Contact Bass Pro Shops

Mailing Address:
Bass Pro Shops Outdoors Online LLC
2500 East Kearney
Springfield, Missouri 65898
Phone:
(800) 920-4400
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I ordered wide shoes.They sent regular.Exchanged several emails and phone calls.They said they were sorry and would fix but then did not no matter how many times they said they would.Just wore me down.
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

UltraSeal, it is unfortunate to hear of your dissatisfaction with your recent order and customer service interaction. We would very much like to assist you further. Please ema...

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2.1
#1277618