175 Bass Pro Boulevard, Denham Springs, Louisiana 70726, United States
Not resolved
2.3
Details
0 comments

On Febuary 17, 2017 , I purchase a New 2016 Regency DL3 Pontoon boat , on this boat & motor ,once the break in hours are done I should be getting 5600 to 5800 rpms , well I am getting 5000 t0 5200 rpms on April 28 , 2017 , I drop the boat off @ the Bass Pro Service Center in Denham Springs La. , where I Purchase the boat, along with a punch with a few items that was wrong when I purchase it to get fix also , I ,also told them I would need my boat back May 26, 2017 , the guy told me he would do what he could to have it ready & that he should have it ready .

I was told that they had a two week waiting list , I call 2 weeks later & the woman on the phone was rather rude , and told me that again about the 2 week waiting list , Well I told her that it had been two weeks, so she checked & said that they had not touch it & that there 3 boats ahead of me . So I called a week later , Guess what still not ready & was told this time a 3 to 4 week waiting & still 3 boats ahead of me list by the same woman . By this time I was became angry but kept my kool . A week later on May 26, 2017 , I drove down to bass pro in Denham Springs La .

( 1 hour from where I Live ) I talk to the same Guy I dropped it off to @ the service center , he said sorry & let me pick up my boat to use it, Now keep in mind this has been a whole month that they have not touch my boat !

He ask when can I drop it back off I told him on June 16, 2017, which I did & when I did this guy was not there , Not sure if it was or was not the same woman I spoke to on the phone , But she was very rude also , so far tomorrow will be another week , still have not heard anything. I have contacted Tracker boats & filed a complaint , now waiting to hear from a REP.

Product or Service Mentioned: Bass Pro Shops Customer Care.

Reason of review: Order processing issue.

Bass Pro Shops Cons: Service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bass Pro Shops Reviews

  1. 88 reviews
  2. 63 reviews
  3. 48 reviews
  4. 26 reviews
  5. 35 reviews
Bass Pro Shops reviews