My wife and I waited in line for 46 minutes to part with our money at the Pyramid Memphis store on 1/1/16. Only 2 lines were open and one had gift card scanning issues.
The poor guy in front of us had 5 gift cards and it took him over 20 minutes to check out - no exageration there. This was on new years day and Liberty Bowl weekend so who would think 2 lines would be enough. Also the kids that work there should be trained to seek out customers to help instead of standing around talking to their buddies. This has always been an issue at BPS.
My suggestion is for Johnny M. to go work for Sheels in Sioux Falls for a few weeks and learn what customer service is all about.
Product or Service Mentioned: Bass Pro Shops Gift Card.
Reason of review: Poor customer service.
Bass Pro Shops Pros: Selection.
Bass Pro Shops Cons: Customer service.