Bass Pro Shops - In store service

64 of 304 Bass Pro Shops reviews


On my second visit to Dolphin Mall I visited the Bass Pro Shop.

At the entrance two workers (female) were chatting and I interrupted them asking where to find lures. I was pointed to the lft of the store and told to look for a sales rep.

I looked around and finally spotted 'Carlos' whom was not too amused to help but walked me to the row where lures were. He gave some info and walked away saying if anything to let him know. When I needed help I looked around and found Carlos in the middle of the store where tackles are set up and found him on his phone. I asked him and was quickly told yeah that's good. I wanted some more time from him but his attention was towards his screen and he turned his back.

Not what you would call good service. Someone walking into a specialized store like yours and asking for advice is not welcomed and definitely not satisfied with the expertise of the workers. - I hope this is improved as Walmart will be the alternative next time I visit the US and look for fishing gear.

This review is a subjective opinion of a user.
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Product or Service Quality
Delivery Service
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Discounts and Special Offers
Layout of Store
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service

  • What I liked
      No items
  • What I disliked
    • Service in store and interest

Reason of review:
Poor customer service
Preferred solution:
Improve your (in store) customer support.
Product or service
Review category
review #894052
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64 of 304 Bass Pro Shops reviews

Jan 27 #1277477

I asked a person in the store who said they were management why they charge for parking.the reply was its a town ordinance.i asked what that ordinance was.again they said a town rule.that is not an explaination and it was very rude.

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Aug 05, 2016 #1195104 Springfield, Missouri, United States

Bass Pro Shops verified representative

Good morning,
We are so sorry to hear about your recent trip to BPS. Please email details to for further assistance. We look forward to hearing from you. Best regards, MK

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