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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
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Value for money


On my second visit to Dolphin Mall I visited the Bass Pro Shop.

At the entrance two workers (female) were chatting and I interrupted them asking where to find lures. I was pointed to the lft of the store and told to look for a sales rep.

I looked around and finally spotted 'Carlos' whom was not too amused to help but walked me to the row where lures were. He gave some info and walked away saying if anything to let him know. When I needed help I looked around and found Carlos in the middle of the store where tackles are set up and found him on his phone. I asked him and was quickly told yeah that's good. I wanted some more time from him but his attention was towards his screen and he turned his back.

Not what you would call good service. Someone walking into a specialized store like yours and asking for advice is not welcomed and definitely not satisfied with the expertise of the workers. - I hope this is improved as Walmart will be the alternative next time I visit the US and look for fishing gear.

Product or Service Mentioned: Bass Pro Shops Customer Care.

Reason of review: Poor customer service.

Preferred solution: Improve your (in store) customer support. .

I didn't like: Service in store and interest.

Company wrote 1 public responses to the review from Aug 03, 2016.
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I asked a person in the store who said they were management why they charge for parking.the reply was its a town ordinance.i asked what that ordinance was.again they said a town rule.that is not an explaination and it was very rude.

Springfield, Missouri, United States #1195104
Bass Pro Shops Verified Representative

Good morning,

We are so sorry to hear about your recent trip to BPS. Please email details to for further assistance.

We look forward to hearing from you. Best regards, MK

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