Miami, Florida
Not resolved
2.4
Details
2 comments

Hi,

On my second visit to Dolphin Mall I visited the Bass Pro Shop.

At the entrance two workers (female) were chatting and I interrupted them asking where to find lures. I was pointed to the lft of the store and told to look for a sales rep.

I looked around and finally spotted 'Carlos' whom was not too amused to help but walked me to the row where lures were. He gave some info and walked away saying if anything to let him know. When I needed help I looked around and found Carlos in the middle of the store where tackles are set up and found him on his phone. I asked him and was quickly told yeah that's good. I wanted some more time from him but his attention was towards his screen and he turned his back.

Not what you would call good service. Someone walking into a specialized store like yours and asking for advice is not welcomed and definitely not satisfied with the expertise of the workers. - I hope this is improved as Walmart will be the alternative next time I visit the US and look for fishing gear.

Product or Service Mentioned: Bass Pro Shops Customer Care.

Reason of review: Poor customer service.

Preferred solution: Improve your (in store) customer support. .

Bass Pro Shops Cons: Service in store and interest.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1277477

I asked a person in the store who said they were management why they charge for parking.the reply was its a town ordinance.i asked what that ordinance was.again they said a town rule.that is not an explaination and it was very rude.

BassProShopsCares
#1195104

Good morning,

We are so sorry to hear about your recent trip to BPS. Please email details to basspro@custhelp.com for further assistance.

We look forward to hearing from you. Best regards, MK