Miami, Florida
2 comments
Not resolved

Hi,

On my second visit to Dolphin Mall I visited the Bass Pro Shop.

At the entrance two workers (female) were chatting and I interrupted them asking where to find lures. I was pointed to the lft of the store and told to look for a sales rep.

I looked around and finally spotted 'Carlos' whom was not too amused to help but walked me to the row where lures were. He gave some info and walked away saying if anything to let him know. When I needed help I looked around and found Carlos in the middle of the store where tackles are set up and found him on his phone. I asked him and was quickly told yeah that's good. I wanted some more time from him but his attention was towards his screen and he turned his back.

Not what you would call good service. Someone walking into a specialized store like yours and asking for advice is not welcomed and definitely not satisfied with the expertise of the workers. - I hope this is improved as Walmart will be the alternative next time I visit the US and look for fishing gear.

I didn't like: Service in store and interest.

Review #894052 is a subjective opinion of a user.

2.5
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Diversity of Products or Services
Discounts and Special Offers
Location
Staff
Layout of Store
Warranty
Customer service
Delivery Service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Improve your (in store) customer support.

Had an Experience with Bass Pro Shops?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Linda
#1277477
I asked a person in the store who said they were management why they charge for parking.the reply was its a town ordinance.i asked what that ordinance was.again they said a town rule.that is not an explaination and it was very rude.
BassProShopsCares
Bass Pro Shops Verified Representative
Good morning,
We are so sorry to hear about your recent trip to BPS. Please email details to basspro@custhelp.com for further assistance. We look forward to hearing from you. Best regards, MK

You May Also Like

"Ordered a rod and reel to the store. Supposed to take 5-7 days and ship out the day after the order is placed. I was told the order was shipped..." Read more
"My husband and I both purchased snake boots for hunting from bass pro shop online. With very minimal use, and no visible wear on the boys we have both had..." Read more
"When you leave the store and when you get home and notice that some of the items are defective. BASS PRO will not be able to help you. ..." Read more
"Bought floats for fishing drove all the way from michigan to Indiana.brought floats home for dishing or bobbers if you will.put night crawlers on linr with float and they sink..." Read more
"I purchased a small and medium leggings for 2 young women. The small was for a teenager with a jean size of 0 and the medium was for a 20..." Read more
"I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather. A few months ago I began to notice flaking in..." Read more
"Signed up as invited via email, and proceeded to buy an expensive pair of boots (well above the required $50 min. purchase) but was refused the discount upon producing the..." Read more
"I recently started using the Suave professionals 2-n-1 product and within a few days I noticed my hair was falling out/breaking off at the scalp which caused it to itch...." Read more