First I have been a loyal customer of Bass Pro Shop for a long time But what happen on a recent trip to Memphis. My wife and I and our two Grand Children stay at The Big Cypress Lodge.
We all thought that place was amazing! We stay for a couple days. As we were leaving I wanted to purchase some Tee shirts with the logo on it for the Kids and Me OK. They were out of them.
Then the associate ( Fallene Johnson) told me when they came in she would send them to me(Really)! I told my wife that would never happen. Well in about three weeks I receive a phone call from Fallene. She told me my Tee Shirts had come in.
I could not believe it. She said she would send to my home store (Leeds). WOW nobody does that anymore. In about three more weeks I receive another phone call, It was Fallene again.
She said my shirts were at Leeds. But they didn't have any info on me. No problem I would pic them up. I couldn't believe this service, above and beyond, I was very pleased with the hold process.
If I would be lucky enough to receive the $500.00 gift card I think we should give it to Fallene Johnson for a job well now! Very proud to be a Bass Pro Shop Customer.
Wayne Cook PS: Maybe give Fallene $500.00 and me $500.00 HA! HA!
Product or Service Mentioned: Bass Pro Shops Shipping Service.
Reason of review: Good customer service.