My issue is with your discount policy regarding police/fire/EMS/military personnel. I will not specify to which location nor in which capacity i frequent the store, but I will say this issue has occurred on more than one occasion.
I am a Firefighter/EMT, and received a discount but my friend, who was also an EMT, but not associated with a Fire department did not. When asked why, the associate stated they only give discounts to EMS providers associated with Fire Departments. I found this outrageous, and extremely embarrassing for my friend that was denied the discount in front of a busy line, while your associate basically stated he did not merit the discount because his ambulance was no associated with the Fire service. After speaking to the manager, I was able to rectify the situation, though i believe it was only due to the obvious scene we were creating, and the manager did not want to draw any unwanted attention.
I went into another Bass pro store the week after, and the same thing happened. This is ridiculous and for the sake of all EMS providers, i highly suggest you educate your employees.
Also, being a Firefighter, the only way i could prove that i was indeed so, I had to be wearing a job shirt with my department logo or apparently wearing a fire helmet, because in my state, "Firefighter ID cards" aren't issued and only a select-few career firefighters receive them. I am upset at the situation itself, and its not even about the discount, I just don't find it just that 18 year old Joe Schmo can get on a volunteer fire department with no certifications and roll hose and get a discount, but a 5 year EMT-P who narcans drug addicts in a shady crack house, does not receive one.
This person wrote the review because of poor customer service of bass pro shops discount policy from Bass Pro Shops. Reviewer claimed that he or she wants Bass Pro Shops to offer any options to resolve the issue.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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