My issue is with your discount policy regarding police/fire/EMS/military personnel. I will not specify to which location nor in which capacity i frequent the store, but I will say this issue has occurred on more than one occasion.
I am a Firefighter/EMT, and received a discount but my friend, who was also an EMT, but not associated with a Fire department did not. When asked why, the associate stated they only give discounts to EMS providers associated with Fire Departments. I found this outrageous, and extremely embarrassing for my friend that was denied the discount in front of a busy line, while your associate basically stated he did not merit the discount because his ambulance was no associated with the Fire service. After speaking to the manager, I was able to rectify the situation, though i believe it was only due to the obvious scene we were creating, and the manager did not want to draw any unwanted attention.
I went into another Bass pro store the week after, and the same thing happened. This is ridiculous and for the sake of all EMS providers, i highly suggest you educate your employees.
Also, being a Firefighter, the only way i could prove that i was indeed so, I had to be wearing a job shirt with my department logo or apparently wearing a fire helmet, because in my state, "Firefighter ID cards" aren't issued and only a select-few career firefighters receive them. I am upset at the situation itself, and its not even about the discount, I just don't find it just that 18 year old Joe Schmo can get on a volunteer fire department with no certifications and roll hose and get a discount, but a 5 year EMT-P who narcans drug addicts in a shady crack house, does not receive one.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.