Santa Rosa Beach, Florida
Not resolved
1 comment

I went to Bass Pro to make a purchase in Destin Florida, when I asked at the cashier how many rewards points I had the cashier told me, suddenly I realized most were gone. Since I had not been in in 6 months my previous points fell off.

I spoke to the manager and he confirmed it. After demanding them back I got some not all. This amounts to a deceptive practice sort of like a gift card which loses money if you don't use it in an allotted time.

I have been a patron of Bass Pro for many years and never felt I would be treated poorly after so many years of support of them. How do reward points just fall off?

Product or Service Mentioned: Bass Pro Shops Rewards Program.

Reason of review: Stolen Points.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

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Good morning, anonymous. We apologize for the confusion and inconvenience that this caused for you.

Please email us at so that we may look into this further for you.

We look forward to hearing from you. -BNM