Santa Rosa Beach, Florida
Not resolved
1 comment

I went to Bass Pro to make a purchase in Destin Florida, when I asked at the cashier how many rewards points I had the cashier told me, suddenly I realized most were gone. Since I had not been in in 6 months my previous points fell off.

I spoke to the manager and he confirmed it. After demanding them back I got some not all. This amounts to a deceptive practice sort of like a gift card which loses money if you don't use it in an allotted time.

I have been a patron of Bass Pro for many years and never felt I would be treated poorly after so many years of support of them. How do reward points just fall off?

Product or Service Mentioned: Bass Pro Shops Rewards Program.

Reason of review: Stolen Points.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

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BassProShopsCares
#1232709

Good morning, anonymous. We apologize for the confusion and inconvenience that this caused for you.

Please email us at basspro@custhelp.com so that we may look into this further for you.

We look forward to hearing from you. -BNM