Product: Bass Pro Shops Shipping Service Clear all filters (0 of 20 reviews match)
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CAUTION - BASS PRO SHOPS ON-LINE

Don't shop online - I ordered a rifle scope for my kid just before Christmas - he knew it would be delayed - we don't have much money but had some left over Cabellas gift cards and got a bonus just before Christmas - anyways Bass Pro Shops was honest and told me that it would come from manufacture- but when I followed up to see if I could cancel on the 5th of January I was told I'd be contacted in 2-3 days - still hadn't heard anything- chatted online and still no answers just that they'd have to follow-up with manufacture on Monday - asked to speak with Supervisor while in online chat - had to make phone call and after waiting several minutes was told that they wouldn't blame me for canceling - so I did - be careful you might not get your merchandise
1.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Product
Bass Pro Shops Shipping Service
I liked
  • Website
I didn't like
  • Follow-up
#1446717
I purchase a north face jacket on 12/18/2018, I left a message in the message field for someone to please call me/ email when my order ship, so I'm waiting today which 12/22/2018 because I was told my order will arrive to me by 12/21/2018 so I order my daughters...
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1.0
Product
Bass Pro Shops Shipping Service
#1431335
Bought new deck boat in February 18th 2018 in stock still waiting to pick up aproved got insurance I am very upset its really unbelievable so local channel 3 station will be going by to see what's up and the whole state of ARIZONA will be watching!!!!.
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

ColorlessBrownBear, we apologize for the poor experience you have encountered with your new boat. We are committed to providing the best possible service to each of our custom...

Product
Bass Pro Shops Shipping Service
#1225756
As an avid fisherman, I'm buying items online way too much.I always try to stay away from BassPro for the following reason. A majority of the time I may order 2 or 3 bags of a new plastic item. I can rationalize the $5 shipping by spreading it between the items...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We would like to take the time to apologize for your negative online shopping experience. We greatly value customer feedback and kindly ask for chance to address this issue wi...

2.8
Product
Bass Pro Shops Shipping Service
I didn't like
  • Shipping from bass pro online is a nightmare
  • Being ripped off
#1186571
Twice got bass pro gift cards for chrismas and twice they failed to deliver orders before leaving before fishing trip. First time after 60 days didn't receive second time 20 days. # Amozon delivers in 4 days.
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We are very sorry to hear of your poor customer experience. Customer feedback is very important to Bass Pro Shops. We welcome you to email the details of your experience along...

1.0
Product
Bass Pro Shops Shipping Service
#1166482
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Bass Pro Shops - Shipping

They are by far the worst when it comes to shipping.Iwill look elsewhere next time
3.7
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Bass Pro Shops Shipping Service
#1138586
SO I ORDERED SOME OAKLEY SUNGLASSES ON LINE THRU THE 4 MONTH PAY PLAN, THE WEBSITE DIDNT SAY ANYTHING ABOUT 3 WEEK WAIT FOR DELIVERY, I PAID FOR OVER NIGHT SHIPPING AND THAT WAS A WASTE OF MONEY. A FEW DAYS PASSED AND I GOT AN ORDER CONFIRMATION LETTING ME KNOW THE...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

It is unfortunate to hear of your poor customer service experience with Bass Pro Shops. We are committed to providing the best possible service to our loyal customers. We are ...

1.0
Product
Bass Pro Shops Shipping Service
I liked
  • How easy they take your money
I didn't like
  • How hard it is to get your money back
#1117203
I order my stuff online and pay extra for fast shipping the problem is it takes 2 3and sometimes even 4 days before the order leaves there warehouse so thinking you will receive your product in 2 to 3 days its usually more like 5 to 8 days and longer when it hits a...
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Anonymous
Anonymous

I have had the same issues - shipping way too long. Do not ever return something there on line either. Got the wrong size shoe. So they have a return form which i did. Went...

Anonymous
Joe

So true brother. I just had the same problem ! Won't shop there again!

1.0
Product
Bass Pro Shops Shipping Service
#1094970
Resolved
Dania, Florida store!Cancelled order. Placed an online order for a $1050 Colt AR15 on Sunday, 08/13/17. Received pickup "ready" email on 08/17. I show up to the store on 08/18, noon, to pick up. Was told that I needed to wait 5 full days. Returned today, 08/19 to pick...
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Anonymous
tburnt

Sadly I ordered a firearm online too. The online inventory check said available at my local store. Paid and placed order. Now I realize after being informed by the direct ...

Anonymous
Anonymous

BPS stepped up to the plate to correct the issue. Got my order as requested. Few days later, but got my order regardless. Thanks BPS! Satisfied customer!

3.8
Product
Bass Pro Shops Shipping Service
#1089716
I went to bass pro garland to buy a new boat.The staff at this store will say anything they think you want to here. They have no follow through and did not deliver on a single thing they said they would. Not one. The worst part is that not one person their cares. They...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry you had a poor experience with the Tracker Showroom in one of our retail Bass Pro Shops. We strive to provide the best experience in every way, includi...

1.4
Product
Bass Pro Shops Shipping Service
#1051971