Product: Bass Pro Shops Shipping Service Clear all filters (14 of 14 reviews match)
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SO I ORDERED SOME OAKLEY SUNGLASSES ON LINE THRU THE 4 MONTH PAY PLAN, THE WEBSITE DIDNT SAY ANYTHING ABOUT 3 WEEK WAIT FOR DELIVERY, I PAID FOR OVER NIGHT SHIPPING AND THAT WAS A WASTE OF MONEY. A FEW DAYS PASSED AND I GOT AN ORDER CONFIRMATION LETTING ME KNOW THE...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

It is unfortunate to hear of your poor customer service experience with Bass Pro Shops. We are committed to providing the best possible service to our loyal customers. We are ...

1.0
Product
Bass Pro Shops Shipping Service
I liked
  • How easy they take your money
I didn't like
  • How hard it is to get your money back
#1117203
I order my stuff online and pay extra for fast shipping the problem is it takes 2 3and sometimes even 4 days before the order leaves there warehouse so thinking you will receive your product in 2 to 3 days its usually more like 5 to 8 days and longer when it hits a...
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Anonymous
Anonymous

I have had the same issues - shipping way too long. Do not ever return something there on line either. Got the wrong size shoe. So they have a return form which i did. Went...

Anonymous
Joe

So true brother. I just had the same problem ! Won't shop there again!

1.0
Product
Bass Pro Shops Shipping Service
#1094970
Dania, Florida store!Cancelled order. Placed an online order for a $1050 Colt AR15 on Sunday, 08/13/17. Received pickup "ready" email on 08/17. I show up to the store on 08/18, noon, to pick up. Was told that I needed to wait 5 full days. Returned today, 08/19 to pick...
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Anonymous
tburnt

Sadly I ordered a firearm online too. The online inventory check said available at my local store. Paid and placed order. Now I realize after being informed by the direct ...

Anonymous
Anonymous

BPS stepped up to the plate to correct the issue. Got my order as requested. Few days later, but got my order regardless. Thanks BPS! Satisfied customer!

3.9
Product
Bass Pro Shops Shipping Service
#1089716
I went to bass pro garland to buy a new boat.The staff at this store will say anything they think you want to here. They have no follow through and did not deliver on a single thing they said they would. Not one. The worst part is that not one person their cares. They...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry you had a poor experience with the Tracker Showroom in one of our retail Bass Pro Shops. We strive to provide the best experience in every way, includi...

1.8
Product
Bass Pro Shops Shipping Service
#1051971
I special ordered a product (Rio Skagit Max) only because I had $125 in gift cards for BassPro, but they said they would order it for me.Six weeks later I am still waiting. I have called the store repeatedly but always get the run around about why it's taken so long,...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry for the trouble you've had getting the product you attempted to purchase. We strive to provide the best possible service to every customer, every time,...

Product
Bass Pro Shops Shipping Service
#1029855
I ordered a transducer bracket and when it finally arrived the original blister pack was torn open. Pieces were rattling around in the box as well as missing parts. It was obvious that the product had been opened, assembled, disassembled and returned. There were deep...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Shmoo, I sincerely apologize for your trouble regarding this purchase. We can of course refund the item for you rather than exchanging it if that is your preference. If you wo...

2.5
Product
Bass Pro Shops Shipping Service
#1024463
called store several weeks maybe 6 times talked with 3 people couldn't get straight answer or the truth about a clearance z-18 nitro bass boat finally after calling manager in mo. then call savannah store again got pictures.was told it had jack plate,hot foot, pro...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry to hear of the trouble you had regarding the purchase of a boat. We take customer satisfaction very seriously. If you would please contact Tracker Mari...

Product
Bass Pro Shops Shipping Service
#1019772
First I have been a loyal customer of Bass Pro Shop for a long time But what happen on a recent trip to Memphis.My wife and I and our two Grand Children stay at The Big Cypress Lodge. We all thought that place was amazing! We stay for a couple days. As we were leaving...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Wayne, I'm so pleased to hear that you had such a great experience in our Pyramid store! It's always a pleasure to hear about above-and-beyond customer experiences. We hope to...

5.0
Product
Bass Pro Shops Shipping Service
#1014360
I recently received a couple of gift cards to Bass Pro via a web promotion.I decided I would check out the site to use them. After perusing for a while I noticed a trend of prices from 20-70% higher than the vast majority of internet retailers. I figured at that point...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Good morning, Anonymous. We are sorry to hear of the poor experience that you encountered. Please email details to basspro@custhelp.com so that we can review further. We loo...

1.0
Product
Bass Pro Shops Shipping Service
#1009342
I guess I see Im not the only one.Ordered pouch January 10th they claim I ordered it on the 19th. Still haven't received or heard from them.Never again bass
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Good morning, Anonymous. Thank you for taking the time to notify us of this situation. We are very sorry to hear that this occurred. Please email us at basspro@custhelp.com...

1.4
Product
Bass Pro Shops Shipping Service
#994903