California, Maryland
Not resolved
1.8
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1 comment

We got the boat in April with full coverage extended warranty bought brand new. By July it wouldn't start, after two weeks of trying to get a hold of customer service manager in the boat service center, she told us she found it hard to believe that there was an issue with the boat with it being that new.

She then advised us to take it to a mercury dealer since it was an starting engine problem. Come to find out it was a fuel valve issue that is a tracker part and now we're out 300 that should have been covered under warranty if bass pro would have scheduled maintenance. When I called to ask in detail how we could avoid this happening in the future the service manager was on lunch for over 3 hours and I was promised to get a call back before closing...guess what! No call big surprise.

Ashland VA, bass pro service manager is the most unprofessional person I've ever had to deal with and wish we could just give the boat back and go elsewhere. You can bet we will not be doing any more business with them!

Product or Service Mentioned: Bass Pro Shops Manager.

Reason of review: Poor customer service.

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BassProShopsCares
#1224714

Good morning, Anonymous. We are very sorry to hear of the poor experiences that you encountered recently.

We would like to take this opportunity to forward your concerns to the Retail Administration Team and Tracker Customer Service Team for review. Please email us at basspro@custhelp.com with your name, phone number, and any additional details that you would like passed along.

We look forward to hearing from you. BNM