Product: Bass Pro Shops Manager Clear all filters (31 of 31 reviews match)
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Bass Pro Shops in Pensacola, Florida - Horrible customer service

I was in the store number 0041 to make an exchange. I was told to go upstairs and get my exchange. It was a pair of shoes. There was no one to help and I looked15 minutes for someone to help me. I finally found someone . This was on 12-18-2018. Horrible customer service and not enough people to check out. I will not be back.
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Review
#1438241 Review #1438241 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Cons
  • Multiple trips to get proper repairs
  • Sales associate
  • Late delivery - poor customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • Poor Quality And Sales
2.5
Details
When we were being checked out the cashier was way too talkative his name is Reggie, and I was making sure all my items were being rung up correctly. My husband was with me also and he remembers Reggie wrapping up this birthday knife for my son. However on February...
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1 comment
BassProShopsCares
#1439597

We regret to hear of your recent shopping experience in one of our retail stores. We would greatly appreciate the opportunity to forward the details of this incident to our Retail Administration as well as the store manager for review.

Please contact us at basspro@custhelp.com with your name, phone number, and a brief description of the issue so that we may further assist you.

Thank you for your feedback. –ANA

Review
#1192062 Review #1192062 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
DID NOT RECEIVE 3 ITEMS and they were paid for! It seems it is common practice that customers do not get all their items at time of check-out. I did witness this on n2/15/2018 Bridgeport, Connecticut Store: Manager Loretta
Loss
$77
Preferred solution
Full refund
Bass pro no longer stands behind the products they sell! Will no longer shop here! Manager treat the customer as if they are idiots!
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1 comment
BassProShopsCares
#1431993

Bass Pro Shops is committed to serving our customers with a positive customer experience. We hate to hear of your grievances toward us and would very much appreciate the opportunity to rectify the situation.

Please email details of your experience to basspro@custhelp.com. In addition, please include your name, a good daytime phone number, and the store location this occurred in so we may report this to our Retail Administration team.

Thank you for your feedback. –ANA

Review
#1182655 Review #1182655 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service
1.0
Details
The day after Christmas I went to the Bass pro in port st lucie florida to use $400 of gift cards and get a reel given to me for Christmas spooled with line I already had. I was told since I did not buy the reel or line there they would not spool it. I had already...
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1 comment
BassProShopsCares
#1415931

We sincerely apologize for the issue you have encountered regarding the spooling of a reel at the Port St. Lucie retail store.

We hope to rectify the situation with you personally and provide your comments to our Retail Administration department as well as the store manager. Please contact us with the details of the situation along with your name and phone number at basspro@custhelp.com. Thank you for your feedback.

We look forward to your response. -ANA

Review
#1163498 Review #1163498 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service
The first time experience with buying arrows for my inherited bow went horribly.I showed up to the counter with my arrows that I had studied up on. I saw the manager getting angry with the counter worker as he had apparently messed up some customer's bow and had to...
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1 comment
BassProShopsCares
#1383808

We are so sorry to hear about your experience in one of our stores. Bass Pro Shops always strives to provide the best possible service and we hate to hear about anytime we have failed to meet and exceed your expectations.

Our customers come first, and that is something our corporate leadership and retail management have built into our culture. If you are able, please email us at basspro@custhelp.com and one of our team members will get any additional information about your experience so our management can take action. Thank you for thinking of us, we hope to see you again soon.

Have a great day. -AA

Review
#1119255 Review #1119255 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service

Bass Pro Shops in Memphis, Tennessee - Disgusted

So I guess I learned my lesson today at Bass Pro shops. Customer service doesn't exist anymore, its all about the $$$$. The department manager and the General Manager of the Pyramid are a serious disappointment. Bass Pro sends out a sales flyer to their customer data base promoting for once a great deal on ammo. Well sucker me was like, "I am going to drive straight home from a hard days work, load the dog up, and drive to the store and get me some nice deals". Well getting there I find out the store decides to not honor the deal and place up some kind of sign changing the prices. Seems to me this company being so big, would have enough people to proof read their flyers and not false advertise to customers. Well there happen to be a corporate employee there, guess he was marveling at Bass Pro's pretty new penny. So this corporate employee speaks with the general manager of the store and comes back pointing to the department manager, guess meaning what ever the department manager says goes. Well explained to the department manager about what a disappointment it was Bass Pro will change their sale flyer deals when ever they want, wasting customers time. Response from the department manager was basically to laugh and say your SOL. I'm guessing since the General Manager didn't want to deal with it and is to busy to help customers with issues, cause he was standing 20 feet from me, feels that department managers can treat customers as they wish. Could it be the department manager learned this customer service technique from the General Manager? Lesson learned, if you get a sales flyer from Bass Pro, don't believe it, save at least an hour of your time and gas, call the store and find out if its actually a true sales promotion, cause they will just laugh at you in the store, even if you have dropped a lot of money there in the past. Bass Pro might take years to stop 100k worth of ammo from being stolen from their store but will stop a paying customer from getting a nice deal on ammo in a split second.
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Review
#1080694 Review #1080694 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$600
Preferred solution
Price reduction
Tags
  • Rip Off City
1.0
Details
I am very disappointed with Bass Pro this Christmas season.This evening we took our two children to see Santa. Upon arriving we were told there were no more Bass Passes to see Santa. This was at 545pm. I do not understand how you can turn families away after they have...
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2 comments
Anonymous
#1318305

Sounds like you failed to plan accordingly, showed up late to the party, and are now using sad kids to drum up some sympathy and stroke your own ego.

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Review
#977674 Review #977674 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service
1.5
Details
Went to Bass Pro in Lawrenceville, Ga to get a scope for my rifle. Since I wasn't a white person the manger didn't ask me if I Needed help, but he sure did ask the white personal next to me he needed help. Screw Bass Pro! Won't be going there anymore. I'll take my...
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1 comment
BassProShopsCares
#1251414

Good morning, Anonymous. We apologize for the poor experience that you encountered during your recent visit to the Lawrenceville Bass Pro.

We strive for excellent customer service in all interactions and are disappointed that we fell short of this expectation. We would like to take this opportunity to forward your concerns to the store manager as well as our Retail Administration Team for review. Please email us at your earliest convenience at basspro@custhelp.com. Please include your name, phone number, details of the store situation and please mention this post.

We look forward to hearing from you! -BNM

Review
#968150 Review #968150 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service
1.8
Details
Come to find out it was a fuel valve issue that is a tracker part and now we're out 300 that should have been covered under warranty if bass pro would have scheduled maintenance. When I called to ask in detail how we could avoid this happening in the future the...
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1 comment
BassProShopsCares
#1224714

Good morning, Anonymous. We are very sorry to hear of the poor experiences that you encountered recently.

We would like to take this opportunity to forward your concerns to the Retail Administration Team and Tracker Customer Service Team for review. Please email us at basspro@custhelp.com with your name, phone number, and any additional details that you would like passed along.

We look forward to hearing from you. BNM

Review
#932876 Review #932876 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service

Contact Bass Pro Shops Customer Service

Mailing Address:
Bass Pro Shops Outdoors Online LLC
2500 East Kearney
Springfield, Missouri 65898
Phone:
(800) 920-4400
All Bass Pro Shops Contacts

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WHEN TO GARLAND TEXAS TO BUY TRANSOM MOUNT TROLLOING MOTOR. CARL THE SALES PERSON WAS EXPLAINING A FISH FINDER TO A GUY THAT HE EXPLAINED TO LAST WEEK HE SAID TO THE GUY. FOR 20 MINUTES I WAITED, CARL NEVER LOOKED UP AT ME. ASK A LADY WITH TRACKER BOATS WHO HAD A BASS...
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1 comment
basspro
#1136379

Good morning, Tim. We are very sorry to hear of the poor experience that you encountered while visiting the Garland, TX Bass Pro.

We pride ourselves on excellent customer service and apologize that we fell short of our expectations for you. We would like to take this opportunity to forward your comments to the store manager and our Retail Administration Team for review.

Please email us at basspro@custhelp.com and include your name, phone number, and any details that you would like passed along. Thank you --BNM

Review
#819519 Review #819519 is a subjective opinion of poster.
Service
Bass Pro Shops Manager
Reason of review
Poor customer service