Product: Bass Pro Shops Customer Care Clear all filters (63 of 63 reviews match)
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on 9/16 i went into Basspro Nashville and bought a crossbow.after that i went in to buy broadheads and bolts in the next sales flyer. The broadheads were in stock but the bolts were not. The sales clerk said they only had 4 the day the flyer broke. i called 1 800...
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2.5
Product
Bass Pro Shops Customer Care
#1106731
My wife and I drove 50 miles to the Lawrenceville, GA location today looking for the Bass Pro Megacast baitcast combo.We found the baitcast combos (a total of four choices), but the Megacast was out of stock. No problem, I thought. We can purchase the reel separately...
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3.1
Product
Bass Pro Shops Customer Care
#1092756
On Febuary 17, 2017 , I purchase a New 2016 Regency DL3 Pontoon boat , on this boat & motor ,once the break in hours are done I should be getting 5600 to 5800 rpms , well I am getting 5000 t0 5200 rpms on April 28 , 2017 , I drop the boat off @ the Bass Pro Service...
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2.3
Product
Bass Pro Shops Customer Care
I didn't like
  • Service
#1064806

Bass Pro Shops - Flyer

#1118919
2.0
Details
Flyers do not give appropriate info, customer service has too bad attitude
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Bass Pro Shops Customer Care Review

#1023693
2.6
Details
went to checkout only one checkout girl took over 30 min to checkout 7 people no reason for this kind of service won't be coming back to the Buda tx location!!! This wasn't the first time.this was the 3rd time
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Bass Pro Shops Customer Care Review

#920398
4.4
Details
Jim was very helpful in the purchase of my crossbow needs
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Bass Pro Shops Customer Care Review

#859473
1.0
Details
I'm very disappointed how you get treated by the tracker finance (Randy). I go to buy a new boat and dealing with the place they send your financial information is a nightmare. They discriminate against the self employed. You're better off buying a boat from a local dealership than Bass Pro.
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Bought a pair of costa sun glasses from bass pro on saturday.Tried the glasses on inside bass pro, everything was great. On the way home realized that when I saw something reflective it was bright blue, the bright mirror blue that was the same color as the lenses....
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry to hear of the trouble you experienced in our Denham Springs store. We'd like very much to be able to address this matter further. Would you mind to se...

4.1
Product
Bass Pro Shops Customer Care
I didn't like
  • Extremely poor and the managers on duty are very rude
  • Service
  • Lack of customer service
#1047679
1.0 star rating 4/8/2017-Victoria Gardens Location /Rancho Cucamonga Ive been to this store many times, but never have I ever encountered such an unprofessional employee who worked in the Archery Dept..I drove to Bass Pro which took me 40 minutes, then I waited...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Cynthiathompson, I'm terribly sorry to hear that you had such a poor experience in our Rancho Cucamonga store! We'd like very much to follow up with you regarding this experie...

1.0
Product
Bass Pro Shops Customer Care
#1031880
I met Ron Poppe at the counter and was inquiring about information on a purchase of an over/under shotgun for my grandson's college graduation gift.He was the most pleasant and the most personable man I could have had the opportunity of meeting on such a special...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, thank you for sharing your experience with Ron at the Bass Pro Shops gun counter. We're always thrilled to hear of exceptional experiences and above-and-beyond cust...

5.0
Product
Bass Pro Shops Customer Care
I liked
  • Good in store help
  • Bass pro shop
  • Awesome service and salesman
#1022420
My 20 year old son and I went to buy a scope for his gun at the Tacoma store.We took a number stood right in front of the counter while we watched 2 sales people stand and talk and totally ignore us standing there. There was no other customer in this department, After...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

shermick00, I'm deeply sorry for the poor experience you had in our Tacoma store. We value Customer Satisfaction and strive to provide the best experience, every time. We'd li...

1.0
Product
Bass Pro Shops Customer Care
I didn't like
  • Rude sales people
#1020505
I purchased a handgun last week at your Kodak location.Upon completion of my paperwork the employee stated that since I did not know what color I was ( I am bi-racial Black/White) than surly I was not fit to purchase this gun. Mind you that was highly inappropriate and...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry about your recent experience in our Kodak store. We'd like the opportunity to follow up on this matter and to forward your comments to the store manage...

4.4
Product
Bass Pro Shops Customer Care
I didn't like
  • Lack of customer service
#1017334
Hello I wanted to exchange 2 rod holder I had purchased at bass pro for 106 dollars .They were still in package with price tags in perfect condition. The lady at return counter told me all I could get was 13 dollars with out receipt .So I went and found the receipt...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Hello, Anonymous! I apologize for the trouble you experienced in trying to exchange these rod holders. We’d like the opportunity to address this matter further and to rectify ...

3.6
Product
Bass Pro Shops Customer Care
#1011704
I was in your store in Macon, Georgia at 11:06 and rang up by a girl named LaToya.She did not speak the whole time she was ringing me up and after she took my money she just turned her back to me. I said excuse me, can you say thank you. She did not say thank you after...
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BassProShopsCares
B***ProShopsCares
Bass Pro Shops Verified Representative

Thank you for taking the time to voice your concerns. We take customer service very seriously and are very sorry to hear of the poor experience that you encountered. We woul...

4.2
Product
Bass Pro Shops Customer Care
#1009882