Bass Pro Shops

I ordered two firearms online and had them available for pickup at the Glendale, AZ store. Order W21642****.

I scheduled my pickup time for 1100 hours today.

When I was called to the counter I showed my Arizona drivers license, my other creds and MY current water bill from the City of Phoenix government. They asked if the address on my DL was correct and I told them it was my mailing address as my residence address is redacted. They told me they could not sell the firearms without me having my residence address on my license as that was an ATF rule. I told him I could have lied and said the PO Box was my residence, but I didnt need to.

I told them that was not a federal law and he insisted it was a rule and didnt want to get in trouble.

He refunded the amount (which is still pending) and I left without any purchase.

The instructions on page 5 of the ATF 4473, question 18b, Supplemental Documentation clearly states that other documents such as the City government water bill are acceptable, according to the law. Im not aware on any hidden ATF rules and I have not had any issues prior to this.

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Bass pro

I rarely file complaints but I do think I would be remiss if I did not address this issue . I have a serious concern about a recent purchase I made at bass pro in Manteca .I purchased a firearm there and filled out the required forms according to the clerk and was cleared according to dros by 11/2/23.

I did call prior and ask if I was able to pick it up as I did on a prior purchase of a firearm here and was told to come in and pick it up.The initial clerk I dealt with was extremely cordial at first , we went through the normal procedures, upon the secondary confirmation which took a little while the secondary said there was a discrepancy between the use of my middle name on my motorcycle registration and my drivers license. At this time he said he needed to confer with a manager. I had to wait again for him to come out and review. After which he said that they could not release because of the middle name on my registration.

I informed him that when I made the initial purchase this was known and the clerk who helped me with the transaction did asked a colleague if that would be a problem to which she said no. After telling him this the attending Supervisor at the time of pick up then asked ,what was my legal name and I showed my birth certificate which is the same as is registered on my drivers license and billing. They then made a copy of my birth certificate. Im not certain as to why they made the copy, but the atmosphere felt different, the supervisor said they still could not release my purchase and the initial clerk said somehow things had changed since I produced my birth certificate.The initial clerk and the supervisor went in the back office to converse, and the secondary approached me and began to tell me the process of getting a refund.

Im not sure why we were not now discussing a solution, but a refund. I told him I would come back and redo it since there was a problem.I waited for the supervisor and the initial clerk to return for a while longer. The first clerk who was initially handling the release came out and I told him that I had to leave, I had been waiting too long according to my schedule for the day. He was speaking to someone on a headset and he said this guy is trying to run out of the door ?

the attitude was markedly different.I asked what would be a more convenient time to come back according to the conversation we had earlier about busy times at the store. It is very busy and wait times are long on certain days and times. I told him I would return and restart the process. I returned and repeated and after a week I received a letter from the State of California firearms clearance section regarding the purchase informing me that a hold had been placed for 30 days.

I have only had this experience but once before with a purchase I made at On Target Firearms in Modesto. I am not one to force my business on anyone, if my business is not welcome ,I have no issue there , but I am concerned about why the initial background check was cleared to go forward with my middle name and why the clerks were not knowledgeable about any potential problems that might arise, if indeed that was the issue. Furthermore even after being cleared, the release was held, and after that determination a copy of my birth certificate was obtained. Ive never encountered this before.

I cant imagine that your company has never encountered the issue of a middle name being on one document and would not know how to proceed. And I am most concerned with why a copy of my birth certificate was made if it was not used for clearance what it was used for?

Ref W21354****

I recently purchased a order wit Bass Pro Shop that was a disaster.

I called the Katy store to see if they had a gun in stock I wanted to purchase. I spoke to someone in the gun department and I told him what I was looking for and would buy on line and come pick it up.

He acknowledged it was in stock and I told him I would place the order online and come pick it up. This is similar process used by other major retail sporting good stores.

I receive a conformation and a couple days later I drove 89 miles one way to pick up the gun. When I arrived they said there was no gun for me. Even though they had guns in stock, I could only pick up the gun that was being shipped to them from their warehouse.

After a long discussion with staff there I called BPS customer service. After speaking to 2 people I finally spoke to a manager who said I would have to cancel my order and a credit would be issued in 2-3 days. I explained after the experience I was not sure I would get my refund and be paying for the gun twice.

He acknowledged that and felt they were totally at fault and offered me $75 credit for the travel inconvenience. I receive the credit.

I received a e-mail a couple days later the gun was receive and ready for pick up.

The next morning I received another email confirming my order was canceled.

I called their customer service department again I was met with resistance in trying to resolve the issue.

(One of the persons was a little rude after wanting to speak to a manager. I was finally transference to a manager who said the same thing the other people were saying, but I asked if she would contact the Katy store to be sure they would save the gun for me and I would drive back to get it. She tried to reach them while I was on the phone but could not reach someone there. She said she would call me back to confirm.

Someone from BPS called me a little later while I was on the phone with a customer of mine. No voice mail was left so I called the number back and went to customer service and spoke to someone where I got the run around again. Again I spoke to a manager who pretty much said she could not help me. After going through this ordeal she said she would cal, the Katy store and see what could be done.

I decided to drive to the store where in fact the spoke to the store manger who put the gun on old.

After waiting 30 minutes to speak to a sales person they pulled the gun out for me.

(Just a FYI your system of having to check in to get in line to speak to a salesman sucks.

While waiting the salespeople were busy talking and not really caring about people waiting)

Once I finished the paperwork and ready to check out, they were going to sell me the gun for $100 more than what I purchased it for. This took an act of god to get resolved and finally completed the transaction.

Bass Pro Shop has really fallen in their customer service and showing any willingness to help customers.

I called Bass Pro in Little Rock Arkansas and ask if they had any 308 bore site and was told yes we have plenty by the gun counter. I drove and hour & thirty minutes 97 miles and when I arrived the shelves were empty so I ask for a manager and when he arrived I told him I was lied to by his gun counter and he said let me check the stock room then came back and said none in stock sorry.

I call it *** poor service and lazy employees.

Im done with bass pro shops especially the Little Rock Arkansas bass pro and will find mom & pop sporting goods shops to carry my business to from now on. Sorry service sorry staff and sorry customer service.