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SO I ORDERED SOME OAKLEY SUNGLASSES ON LINE THRU THE 4 MONTH PAY PLAN, THE WEBSITE DIDNT SAY ANYTHING ABOUT 3 WEEK WAIT FOR DELIVERY, I PAID FOR OVER NIGHT SHIPPING AND THAT WAS A WASTE OF MONEY. A FEW DAYS PASSED AND I GOT AN ORDER CONFIRMATION LETTING ME KNOW THE...
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1.0
I liked
  • How easy they take your money
I didn't like
  • How hard it is to get your money back
#1117203
We shopped at the BassPro in Branson, MO. We purchased two snow globes. Marilyn was our associate. Since we were from Hot Springs, AR, she made sure our packages were wrapped will in styrofoam. She also offered us the new credit care and gave a $20 discount. All was...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We sincerely apologize the snow globes you purchased were defective. We have a 60 day return policy with proof of purchase, but we will still accept items after 60 days or wit...

4.0
#1115793
Bass Pro Shop now Owns Cabelas. I exchanged a damaged Scope for a new one at Cabelas in Lacey, Wa. I did not have the rifle with me at the time of exchange with the understanding that they are essentially the same company now and Bass Pro Shop would mount and bore...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We sincerely apologize for your recent experience at one of our retail locations. As Bass Pro Shops and Cabela's continue to come together as one, we are still in the process ...

3.1
#1114797
Bass Pro Shops - Terrible service after purchasing a $25000 boat
1/1

Bass Pro Shops - Terrible service after purchasing a $25000 boat

Bass Pro Shops
#1095576
1.0
Details
See items listed below for issues
Comment
Show
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money

Short Review on April 23, 2017

Bass Pro Shops
#1038241
For the second time in as many visits I used my Discover card at BPS in Harrisburg Pa. Both times BPS double hit my card. I was assured after the first incident that the problem was remedied. In one sense, it was. The refund posted. The source of the problem remains. I won't be going back except to complain and get reimbursed!
Comment
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Jackson Furniture Recliner Review

Bass Pro Shops
#1034573
2.2
Details
Bought a Magnum catnapper recliner over 900.00 dollars didn't last long before back broke heat an massagers quit offered me 100.00 dollars for it? Don't sell catnapper anymore wonder why?Always had good return policy till now. Very unsatisfied with BPS spent allot of money in there over last 30 years!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Short Review on April 12, 2017

Bass Pro Shops
#1033343
4.7
Details
I love the Bass Pro every time I go I can never walk out without buying something
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Just returned from bass pro (MD). and again (3rd time) i drove across town. Into their nightmare parking lot at arundel mills mall. Only to find out that the on sale item is not in stock, even though the website says it is. Not rain check optional. And probably not...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

We are very sorry to hear of your poor experience at the Hanover, MD retail location. We constantly strive to provide the best possible service to our loyal customers. Though ...

1.0
#1114528
on 9/16 i went into Basspro Nashville and bought a crossbow. after that i went in to buy broadheads and bolts in the next sales flyer. The broadheads were in stock but the bolts were not. The sales clerk said they only had 4 the day the flyer broke. i called 1 800...
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2.5
#1106731
Why the *** would I want to deal with seppos that want to spam my email when I have never registered or purchased off them ?? Contacted them asked it to stop & its still going on, STOP begging for business you ignorant wallies. We have local shops here in Australia...
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#1103547
About 2 weeks ago , I was shopping in your store in Tacoma Washington , witch I have many times before while leaving your store the Door greeter said a strange thing to me , I said it doe,s not pertain to me and she go upset and called security on me and my wife , They...
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aliens_amoung_us
aliens_amoung_us

What exactly did the greeter say? You are not clear on this. They don't call security on people unless there's a valid reason, did you threaten her or something? You are leavi...

BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Valued Customer, We apologize for the the experiences you have encountered at our Tacoma, WA retail store. For further assistance we ask that you please contact us at basspro@...

#1102571
I purchased the most expensive and largest recliner they had. Over $1000. It was mud husbands dream chair that is a nightmare now. First it took almost two months to be delivered (as they were having us pay for it during that time). Then the chair has completely quit...
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1.0
Product
#1101929
I order my stuff online and pay extra for fast shipping the problem is it takes 2 3and sometimes even 4 days before the order leaves there warehouse so thinking you will receive your product in 2 to 3 days its usually more like 5 to 8 days and longer when it hits a...
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Anonymous
Anonymous

I have had the same issues - shipping way too long. Do not ever return something there on line either. Got the wrong size shoe. So they have a return form which i did. Went...

Anonymous
Joe

So true brother. I just had the same problem ! Won't shop there again!

1.0
#1094970

Contact Bass Pro Shops

Mailing Address:
Bass Pro Shops Outdoors Online LLC
2500 East Kearney
Springfield, Missouri 65898
Phone:
(800) 920-4400
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My wife and I drove 50 miles to the Lawrenceville, GA location today looking for the Bass Pro Megacast baitcast combo. We found the baitcast combos (a total of four choices), but the Megacast was out of stock. No problem, I thought. We can purchase the reel separately...
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