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3.0 Based on 99 reviews
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  • Customers like
    • Good in store help 3
    • Product 2
    • Variety of outdoor items 2
  • Customers don't like
    • Lack of customer service 8
    • Customer service 4
    • Unavailable sale items 3

It seems that whenever I shop at BassPro I always run into rude sales people. They really seems like they are doing me such a great favor by answering a question or directing me to a product. I shop the Bollingbrook il store. Very rude people in the gun dept. and in the boating/electronics dept. I avoid purchases in those area whenever I can. I shop on line at other retailers when I need those products. Great looking stores, nice resturant but... Read more

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Jim was very helpful in the purchase of my crossbow needs

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Order items online said in stock 2 days later they where on back order 16 days later and 5 days since they where back in stock they have shipped. Does this company make a habit of selling stuff they don't have Cabelas from now on Read more

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Went to Bass Pro in Memphis at the Pyramid to buy a Lew's rod and reel combo as advertised in the sale flyer, saying the sale starts on September 9. Well they had one mounted available on the floor and it was for a left handed person. I asked the associate if there were any others and he directed me to select a rod from an area and bring it back to him and he would mount the reel. Well I did and he got on the phone to call someone about the rod.... Read more

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On 9/2/2016 I stopped in to the Tacoma Washington store to look at a Winchester 101. Went to the gun counter and drew a number, I was 4th in line. I waited for 45 minutes without a number being called and watched the customers start to stack up. With only 2 staff at the counter and no attempts to call for additional staff it didn't appear that the situation was going to improve. They finally called the next number and that party decided to... Read more

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Went into the Hooksett Nh store to purchse a bow for my son. The archery counter had 2 people in line as to be expected 2 weeks before bow season. We selected the bow he wanted and went up to the counter to get in line. Once in line an associate informed us that it might be a few minutes till he got to us which we said was fine and we can wait. About 45 minutes later another associate came over and asked if we were all set, I said we need this... Read more

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I had the joy and honor of meeting Mike Hardy, Boat Sales Consultant. Mike spent time with me answering question concerning the Lowrance Elite 7 sonar. He answered all my questions or showed me how to work thru the depth finder itself. Very valuable time for me. I have no visuals, receipts, photos or etc. Al I have is my word. I hope that is good enough. Mike Hardy was one of the Best Sales People I have ever dealt with. The next visit at... Read more

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I purchased a Mako 214cc on August 9th . After about 3 weeks of getting it prepared. I was towed by Seatow on 8/13/2016 and took it right back to the shop. Both batteries dead after the first use and we did not even turn the boat off. I am a woman and I told them to check the alternator. On 8/19/2016 they finally looked at it and guess what it is the alternator which has to be ordered. NO SURPRISE. So now I have used the boat once and the... Read more

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We had pretty good customer service. There were salespeople on the floor unpacking merchandise, and nobody offered any help. However, once we asked for help she was helpful. (Jill) Bass Pro Shops doesn't carry cowboy hats, and we had gotten a gift card with the hope that they would carry such an item. We did purchase a really nice jacket, so our trip was not wasted. We even had fun looking at boats. My husband was inclined to think about... Read more

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Once again I was dumb enough to travel to Bass Pro for a sale that is nothing but another Bass Pro lie. Big sale on shotgun shells for 5 dollars a box. No where did I read the words while supplies last only the words limit 20 boxes and they were out. The same thing happened the last time I came for a sale item. I spoke with the manager and he acted like he heard it all before but offered no solutions to the problem. Bass Pro is the best thing... Read more

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