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I went to bass pro garland to buy a new boat. The staff at this store will say anything they think you want to here. They have no follow through and did not deliver on a single thing they said they would. Not one. The worst part is that not one person their cares. They...
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1.8
#1051971
for the second time i have had an issue at the knife counter. the first time was just poor service from the staff as we waited over a half hour at the counter and the staff just plain out ignored us. this time i wanted to purchase a schrade knife at the counter. the...
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2.7
I liked
  • Selections of product
I didn't like
  • Service
  • Lack of inventory
#1049548
Bought a pair of costa sun glasses from bass pro on saturday. Tried the glasses on inside bass pro, everything was great. On the way home realized that when I saw something reflective it was bright blue, the bright mirror blue that was the same color as the lenses....
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry to hear of the trouble you experienced in our Denham Springs store. We'd like very much to be able to address this matter further. Would you mind to se...

4.1
I didn't like
  • Customer service
  • No initiative to solve a problem
  • Extremely poor and the managers on duty are very rude
#1047679

Short Review for April 23, 2017, Pc_payment

Bass Pro Shops
#1038241
For the second time in as many visits I used my Discover card at BPS in Harrisburg Pa. Both times BPS double hit my card. I was assured after the first incident that the problem was remedied. In one sense, it was. The refund posted. The source of the problem remains. I won't be going back except to complain and get reimbursed!
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Jackson Furniture Recliner Review

Bass Pro Shops
#1034573
2.2
Bought a Magnum catnapper recliner over 900.00 dollars didn't last long before back broke heat an massagers quit offered me 100.00 dollars for it? Don't sell catnapper anymore wonder why?Always had good return policy till now. Very unsatisfied with BPS spent allot of money in there over last 30 years!
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Short Review for April 12, 2017, Plc_other

Bass Pro Shops
#1033343
4.7
I love the Bass Pro every time I go I can never walk out without buying something
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Short Review for April 06, 2017, Pc_exchange_policy

Bass Pro Shops
#1030581
2.1
I orderd a combo wen i finely got to use it a part flew off in water i called basspro thay said thay would send return shipping label well 3 weeks latwr no label i called again and was told thay wer sending a label agian im tired of waiting i will never order another damb thing from basspro again
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We purchased the package from Bass Pro in Denham springs Louisiana for the Branson Big Cedar Lodge Resort tour. Our tour was today 05/12/17 at 8:45am. We went to the tour and was told it was 1.5 to 2 hrs long. Our sales rep that took us on the tour was very very rude....
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Tloupe, I'm so sorry to hear of your poor experience! We'd like to ask that you email us a summary of the experience, as well as your full name and contact information. Please...

Purchased Taurus P1111 Millrnnium 04/28/2017 1219 om receipt 932444 store 0030 Council Bluffs, Ia. Had issues with breach not opening properly and carried back to Bass Pro. After waiting over 1 hour 30 minutes lady finally comes and tells me that I have to take to...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry to hear of the trouble you've experienced. We'd very much like to follow up on this issue. Please contact us with your full name, phone number, details...

1.9
I liked
  • Never had problem before today
I didn't like
  • Being treated like nothing i or they could or would do
#1040583
My wife and I had traveled over to Destin from Panama City last weekend to update my fishing tackle and some apparel. First thing I noticed is they rearranged the store. It felt very disorganized and the clothing were expensive and of poor quality, and I didn't notice...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry to hear about your poor experience in our Destin store! We'd very much like the opportunity to pursue this further. So that we can do so, we ask that y...

2.2
I liked
  • Aquarium
#1039421
Went in with $4000 to buy set of power poles for our bass boat. They had 3 on display. Ask price as was told someone removed the price tag. Didn't know. So we were took to shelf where they only had blue. Wanted red. Said we can go to service department and order. ***...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry for your poor experience in one of our stores! We'd very much like the opportunity to follow up regarding this issue. If you would, please email us at ...

1.1
#1038072
Time to give away some of my old and buy newer high tech rods and reels. Bass Pro Shops the only place I go to get what I need because for me they have everything for me and family who always want to come along and shop too.Outdoor World in Rancho Cucamonga Ca. is a...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, thank you so much for your comments! We're always glad to hear of good experiences in our retail locations, and hope you continue to enjoy our stores for many years...

5.0
I liked
  • Always a great place to come always bring the family
#1032165
1.0 star rating 4/8/2017-Victoria Gardens Location /Rancho Cucamonga Ive been to this store many times, but never have I ever encountered such an unprofessional employee who worked in the Archery Dept.. I drove to Bass Pro which took me 40 minutes, then I waited...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Cynthiathompson, I'm terribly sorry to hear that you had such a poor experience in our Rancho Cucamonga store! We'd like very much to follow up with you regarding this experie...

I special ordered a product (Rio Skagit Max) only because I had $125 in gift cards for BassPro, but they said they would order it for me. Six weeks later I am still waiting. I have called the store repeatedly but always get the run around about why it's taken so long,...
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BassProShopsCares
BassProShopsCares
Bass Pro Shops Verified Representative

Anonymous, I'm so sorry for the trouble you've had getting the product you attempted to purchase. We strive to provide the best possible service to every customer, every time,...

#1029855