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2.9 Based on 94 reviews
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  • Customers like
    • Good in store help 3
    • Product 2
    • Variety of outdoor items 2
  • Customers don't like
    • Lack of customer service 8
    • Customer service 4
    • Unavailable sale items 3
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We had pretty good customer service. There were salespeople on the floor unpacking merchandise, and nobody offered any help. However, once we asked for help she was helpful. (Jill) Bass Pro Shops doesn't carry cowboy hats, and we had gotten a gift card with the hope that they would carry such an item. We did purchase a really nice jacket, so our trip was not wasted. We even had fun looking at boats. My husband was inclined to think about... Read more

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Once again I was dumb enough to travel to Bass Pro for a sale that is nothing but another Bass Pro lie. Big sale on shotgun shells for 5 dollars a box. No where did I read the words while supplies last only the words limit 20 boxes and they were out. The same thing happened the last time I came for a sale item. I spoke with the manager and he acted like he heard it all before but offered no solutions to the problem. Bass Pro is the best thing... Read more

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The current ad features a Winchester model 101 ultimate Field or Sporting 12 ga. with 28" or 30" barrel for $999. I called and they had the 28" on display. I drove to the store and shouldered this shotgun. It fit me and I wanted it, but in the 30" length. The salesperson went to the storage area and found it in 30". He opened up the box and I liked it. He then offered an extra $100 discount if I opened a Bass Pro charge that day. He said... Read more

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I have been a Bass Pro Shopper for years. Why, I don't know, because I have shopped there many times, anticipating making a purchase at a "sale" only to find that, 10 minutes into the sale, the sale item of my choice is SOLD OUT. This has not only happened once, or even twice, but many times over. And I am not alone. I have spoken to a variety of sales associates sho have verified that action as more typical than not. It seems that the... Read more

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Purchased a recliner from BP didn't last two years very disappointed with quality of it for the price I paid should lasted longer and no in store warranty or coroperation from BP wouldn't advise anyone to buy furniture from BP. Read more

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Today I went to Bass Pro in Tallahassee ... The greeter Ms. Carol was a delight to speak to as I came in ....... Later as I was going to leave she wanted to know if she could help in that I was leaving without buying something ...... I told her of my problem in that a sale that I thought was ongoing was not going to start until 8 more days ...... She took me to the store manager and he allowed me to purchase the item then in that I lived 30... Read more

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Hi, On my second visit to Dolphin Mall I visited the Bass Pro Shop. At the entrance two workers (female) were chatting and I interrupted them asking where to find lures. I was pointed to the lft of the store and told to look for a sales rep. I looked around and finally spotted 'Carlos' whom was not too amused to help but walked me to the row where lures were. He gave some info and walked away saying if anything to let him know. When I needed... Read more

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Appeared to have good range finders in the case but after waiting for 30 minutes and attempting to see if anybody was around I left and went somewhere else to buy my new range finder. Read more

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Really poor experience with this company. Ordered over $1,200 worth of items by phone. No items after a week, went on live chat and was told the order was cancelled due to credit card "issue". No such thing, card is fine, but no contact from Basspro to let me know! Wrote complaining, they wrote back saying they had called and emailed, which is untrue. Asked for a copy of this email, nothing forthcoming. Have written twice more asking to whom I... Read more

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My husband and I both have Bass Pro Credit Cards and we have purchased from them a lot. The last bill I received I paid it off and the next month I received a bill for $1.50. Why was that not included on the account balance? Never had this happen before and it this continues I will be canceling my credit card. My husband received his statement paid it off and the next month he received a bill for $1.50. Why was that not included on the... Read more

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