Bass Pro Shops Complaints and Reviews

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Bass Pro Shops
Main address: 2500 East Kearney 65898 Springfield Missouri
1-800-920-4400, 417-873-5060,
  • 109+7 mobile complaints
  • $52.7K claimed losses
  • $454 average
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  • Sep 13
  • Shopping
  • Rude Customer Service
  • 10

The past three times I've been to Bass Pro Shop in Ashland, Va only happened due to the fact that Green Top was closed. Even then, I regret going. I'll start with the first issue: the archery department. Customer service: rude. If I were to buy a $1000.00 bow, they don't allow you to test-shoot it; all they let you do is pull it back. How am I supposed to know if I like the bow until it shoots?... Read more

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  • Aug 28
  • Products
  • Anchorage, Alaska
  • Remington Corelock
  • 13

Remington corelock sale Bass Pro had only information on the ammo was $2 off rebate on Remmington Core-lock. Even though before check out I ask register person for the rebate slip/form. She would call customer service for me after checkout. She did and I got the form that showed I only got a maximum of $5 TOTAL! On My purchase plus the original UBC AND THE ORIGINAL STORE RECEIPT had to be sent in... Read more

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  • Aug 27
  • Service Centers and Customer Services
  • Walnut Creek, California
  • Boat Repair
  • 33

A friend of mine took my boat to Bass pro in Mesa, AZ for me since I'm working out of town to have a new lower unit installed over a month ago. This is a boat we bought from them new, a 21 foot Nitro that's been garage keep since bought. So I get a call from the Mesa AZ store telling me my boat is ready for pick up, I ask the guy are your sure its all good and in working order, his response was... Read more

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  • Aug 25
  • Products
  • Stone Mountain, Georgia
  • Canopy
  • 22

On 08/24/14 I went to the Macon, GA store on Bass Road with the sales brochure for August 18-September 1st. I was wanting to look at the advertised "Bass Pro Shops Instant 12x12 Canopy" on sale for $59.97, regularly $144.99. The ad did state "Limit 2 per Purchase". I was advised that the store had only received "6" of these items for this sale and that that I could not get a rain check for... Read more

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went to the new bass pro today in bristol tn, they said they only give military discounts the 15th-21st of the month, be nice if them boys and girls fighting for our freedom only had to do it 7 days a month also Add comment


  • Aug 22
  • Shopping
  • Pontoon
  • 12

Bought new pontoon, Bass Pro has had it longer than us. The worst customer service I've ever experienced, do not buy a boat from Spanish Fort Bass Pro shops!!!! They won't work on your brand new boat and blame their lack of response on not enough staff They also like to say we had nothing to do with it, the factory doesn't test the boat, or the boat had never been in the water and its not their... Read more

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  • Aug 18
  • Products
  • Manager
  • 21

Ricardo is the worst of the worst at Bass Pro. He belittles and talks down to his employees right in front of customers. HE places blame for all things on them. HE does not except the fact he is responsible for the fishing area as the manager of fishing. He right out told me he would not match WAl-Mart's prices. I could walk my ads next door to walmart and buy it at that price if I wanted it. I... Read more

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  • Aug 11
  • Products
  • Cary, North Carolina
  • Incompetent Sellers
  • 38

Ignored indefinitely. I am a female competitive shooter. I look quite often at new features on shot guns. I waited for service for 15mins before any one acknowledged my being at the counter at the Cary, North Carolina Bass Pro Shop. Once I had their attention, I felt the need to bombard them with questions. Too which they couldn't really answer, they just nodded their heads slightly... Read more

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  • Jul 29
  • Shopping
  • Gurnee, Illinois
  • Bad Service
  • 49

I went to the Gurnee il. store to buy an ATV rack. They do not have parts in the store so I had them call the parts place which is about 2 miles away, and they said they have 1 in stock. I drive to the facility and the gentleman says that he will get it out of the warehouse. After waiting about 10 minutes, he brings a dented,scratched,and rusted rack. He says $180.00 dollars. I said to him are... Read more

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I went to buy a gun holster, and they treat me like a criminal. They lock my gun. They told me to bring my magazine to the car. Also they didn't let me walk the store , when I pay for holster they hold my gun until they walk me out the store... Add comment

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